Exceptional service with incredible value! For the past two years, GWL has managed our vacation townhome in Frisco. We originally signed on with them as they were SUBSTANTIALLY less expensive than the company we had been using. However, we soon realized that GWL's staff and service far exceeded the level of service we had become accustomed to with the old company. Our representatives, CC and Carie, were quick to respond to any questions or urgent needs that came up (leaks, repairs, renter needs etc.) and were extremely friendly along the way. The unit was our personal retreat that we rented out part time, and having such trustworthy and attentive staff gave us great peace of mind while we were away. Their tools are user-friendly, scheduling is easy, and as an owner I can readily view the incoming rentals, breakdowns and summaries of statements, and source of the rental (e.g., AirBnB vs. VRBO etc.). Booking our own stays on their site was equally easy. Whereas before we constantly struggled with the quality of the cleaning with our previous property manager, GWL's team was consistently great. We never had any issues with the cleanliness of the unit or how it was stocked. Soaps, clean linens, pool towels, etc., were always on hand and the from the cleaning crew to the management staff, GWL maintained a high-level of attention to detail. Unfortunately, we had to sell our property when we moved across the country. But I certainly hope to have the opportunity to work with Great Western again.

"The professional management style of Great Western has been great! We appreciate the personal approach from Great Western’s staff. Great Western has not only managed the building and HOA but serves as rental agent of the majority of the units. I give GWL 5 stars for all aspects of management, service, and support. I highly recommend them, and if you choose to work with them, you won’t be disappointed."

“I have been really happy with your services in every way. You guys do a great job and I really appreciate how easy and pleasant it is to do business with you all. You guys are doing a great job running the business and I like how proactive you are in finding new ways to promote our area and homes.”

"It doesn’t seem like it’s been 9 years, but it has. Our rents have thrived under Great Western Lodging’s management. But with all of those people in and out they have done an excellent job in maintaining the integrity of our unit. The property has never looked better under their property management. Have there been some ups and downs? You bet. Perfection was never expected. But whenever we presented an issue, they listened and made the appropriate adjustments."